Fortuna K

Sales Representative french

Apr 2026 - Sep 2026 • 5 mos

Overview & Core Expertise Front-line customer experience and sales specialist representing the HelloFresh brand for French-speaking markets. Proven track record in high-touch client engagement, subscription sales conversion, outbound feedback gathering, and continuous process optimization. Key Achievements & Impact: Customer Engagement & Retention: Built strong, positive client relationships across all interactions while maintaining strict brand standards and delivering exceptional support. Sales Growth & Pitch Customization: Successfully drove subscription sales by delivering tailored sales pitches, highlighting flexible options, and promoting targeted offers and recipe varieties. Target Achievement: Consistently met and exceeded individual and team KPI metrics and sales targets set by management. Customer Feedback & Insights: Led outbound call initiatives to gather direct customer feedback, providing actionable insights to elevate the overall customer experience. Operational & Process Enhancements: Actively identified workflow bottlenecks and proposed process improvements to refine internal sales procedures and increase operational efficiency.

Customer Care Specialist - French Speaker

Jun 2025 - Apr 2026 • 10 mos

Overview & Core Expertise Served as the primary French-speaking front-line representative for HelloFresh, driving customer satisfaction, brand loyalty, and sales expansion across international markets. Expert in cross-functional communication, process optimization, and complex issue resolution. Key Responsibilities & Impact: Client & Customer Relations: Acted as the first point of contact for French-speaking customers, representing the HelloFresh brand with high professionalism while consistently upselling products and subscriber benefits aligned with current promotions. Resolution Management: Efficiently investigated, tracked, and resolved complex customer complaints, maintaining high customer retention rates. Process Improvement & Leadership: Managed and ran internal optimization projects, identifying system bottlenecks and proposing actionable improvements to streamline support workflows. Cross-Departmental Collaboration: Documented and escalated technical, logistical, and operational issues to appropriate departments to ensure root-cause resolution. Subject Matter Expertise: Served as a system super-user, demonstrating deep knowledge of corporate policies, internal tools, and CRM workflows to support team operations.