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Nederlands
$
USD
Franciscarh
@franciscarh
Level 1
Your Trusted Freelancer
Kenia
Engels
Over mij
Experienced professional (5+ years) with Bachelor's in Education + certifications in Graphic Design & Data Science. Confident in delivering exceptional results for every challenge through compelling white papers, meticulous proofreading & editing, stunning graphic design, and seamless virtual assistance. Quality delivered on time, every time. Your satisfaction guaranteed. Ready to transform your project? Let's make it happen!
Skills
Franciscarh
offline •
Gemiddelde reactietijd: 2 uur
Bekijk mijn diensten
Onderzoek en samenvattingen
I will write creative short and long white papers, research
Posterontwerp
I will design posters, flyers, brochures, or powerpoint
Portfolio
Werkervaring
Customer Support Agent
Safaricom PLC
Feb 2023 - Apr 2025 • 2 yrs 2 mos
Worked as a Customer Care Agent for Safaricom PLC, Kenya's leading telecommunications and mobile money provider, supporting customers across phone, in-person, and digital channels. 1. Handled high-volume customer queries on airtime, data bundles, billing, and M-Pesa transactions 2. Resolved network, service, and account complaints, escalating complex cases per SOP 3. Verified customer identity and processed SIM registration/KYC compliance requirements 4. Guided customers on products, tariffs, and self-service channels to reduce repeat contact 5. Met performance targets for call handling time, first-contact resolution, and customer satisfaction
22 Reviews
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1-5 van 22 reviews
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lovestat
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kristine677
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The project exceeded expectations. Quick turn around and quality work. Thank you!
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d903857
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So thankful for the nice work. Great design, extremely quick turnaround.
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smak_llc
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marguis22
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Services were well beyond what I had originally expected. She is highly skilled and completed the task before the deadline. I would highly recommend Fransiscarh's services to anyone!
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