
Franco D
Ecommerce Operations and Digital Logistics Administrator
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Fulltime • 2 yrs 10 mos
e-commerce Analyst & Administrator
Apr 2025 - Jun 2026 • 1 yr 2 mos
Managed end-to-end operations for the Mercado Libre sales channel, coordinating the full operational workflow from bulk catalog processing and strict stock control to dispatch logistics. Led post-sales communication strategy and resolved technical and operational claims, ensuring customer retention and maintaining top-tier account reputation metrics. Centralized operational accounting tasks, managing invoice and shipping manifest issuance, payment reconciliation, and auditing commercial current accounts. Negotiated directly with strategic suppliers to resolve technical issues and delivery delays, significantly reducing supply chain downtime.
Administrator & Manager
Apr 2023 - Dec 2024 • 1 yr 8 mos
Directed daily commercial operations for high-volume digital sales channels with a critical flow of 500 daily sales, operating simultaneously across Mercado Libre and a proprietary Prestashop web store. Coordinated the logistics chain and dispatch workflows, optimizing collection point assignments and supervising rapid shipping operations (Mercado Envíos FLEX) under strict deadlines. Resolved high-complexity claims and incidents through personalized client service, managing direct corporate escalations with Mercado Libre technical support representatives. Executed cash management and commercial invoicing duties, controlling general cash flow, petty cash, customer collections, and accurate delivery note issuance. Processed large-scale databases and spreadsheets, optimizing archive management and ensuring highvolume inventory data accuracy.