
Frank Bradshaw
CRM Automation Specialist
Skills

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Werkervaring
CRM and Business Automation Specialist
Freelancer.com • Freelance
Dec 2025 - Present • 10 mos
I help businesses configure CRM systems, automate business processes, and improve customer communication using CRM, marketing, and helpdesk platforms. My work includes CRM setup and customization with Odoo, Apptivo, GoHighLevel, and Keap; helpdesk ticket workflows with Zendesk and Gorgias; and automated lead generation, follow ups, email campaigns, and SMS communication. I also work with API integrations, AI powered lead generation, workflow automation, and sales funnel processes to help businesses organize customer data, reduce repetitive tasks, and manage leads and support requests more efficiently. My focus is on building practical, organized workflows that fit each business's operations and customer management needs.