
Freya Grace
eBay Policy Resolution and Suspension Appeal Specialist
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E-Commerce Risk and Compliance Consultant
Freelance • ZZP
Aug 2022 - Present • 4 yrs 2 mos
Provide advanced risk mitigation, policy consultation, and dashboard recovery services for international digital storefronts across global e-commerce marketplaces. Audit store performance metrics and internal notification logs to isolate underlying operational triggers behind merchant penalties, listing suppression, and account restrictions. Formulate rigorous, policy-backed verification frameworks and custom correspondence packages to address strict identity validation criteria and supply chain authenticity checks. Guide online merchants through managing transaction defects, resolving intellectual property flags, and organizing supplier documentation to align precisely with platform regulatory standards. Strategically coordinate account security recovery plans to lift active selling bans, secure frozen business cash flows, and restore full operational capabilities for high-volume corporate seller profiles.
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mendesgrace

Verenigde Staten
Freya G., thank you for your exceptional service. I couldn't believe how perfectly you executed this. You went far beyond what was required for my case, showing true professionalism and a genuine willingness to help. Successfully completing my project with you was such a great experience. I sincerely...
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harryh_smith

Verenigde Staten
Thank you, FreyaG. I appreciate your dedication in exceeding the scope of my case to ensure the most favorable outcome from the results. This outcome was unexpected, particularly given that my case involved MC999 issues and I was unable to provide all the requested information. Ultimately, eBay was able...
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