
Frida
Certified Sales Communication Specialist with verified training in cold outreach
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Cold Calling Specialist | Lead Generation & Mystery Shopping Consultant
Roofing, • Freelance
May 2026 - May 2026 • 0 mos
Provide professional cold calling, mystery shopping, appointment setting, lead qualification, and customer interaction analysis services for businesses across multiple industries. Key responsibilities: • Conduct outbound and inbound calls using structured communication strategies • Perform mystery shopping and customer experience evaluations for retail and service businesses • Generate and qualify leads based on business specific criteria • Schedule and coordinate appointments for sales teams and business owners • Create detailed call reports, tracking sheets, and customer interaction analysis • Analyze customer behavior patterns and identify sales opportunities • Maintain professional communication and high quality customer interactions 𝗞𝗲𝘆 𝗮𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: • Completed high volume outreach campaigns with structured reporting • Delivered actionable customer insights through mystery shopping projects • Improved lead qualification processes through data driven communication methods • Provided detailed call recordings and analytical reports for client decision making
Cold Caller, Mystery shopper
Highland Fuels • Freelance
Mar 2026 - Apr 2026 • 1 mo
Helped audit their service by placing cold calls to competitors