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furqanadil

Furqan A

@furqanadil

Email and Live Chat Support Agent

India
Engels, Urdu, Hindi, Bengaals
Sommige informatie wordt in het Engels weergegeven.
Over mij
Hello, I’m Furqan Adil, a dedicated Customer Support Specialist with experience in live chat, email, and phone support. I help businesses handle customer queries, order tracking, refunds, complaints, and general support professionally. I have strong communication skills, fast response time, and a customer-first approach. I am reliable, hardworking, and quick to learn new tools. My goal is to provide excellent service that improves customer satisfaction and supports business growth. I’m ready to assist with customer support, virtual assistance, and admin tasks.... Lees meer

Skills

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furqanadil
Furqan A
offline • 
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I will provide professional live chat and email customer support for your business
VanafUS$ 5 / projectMeer informatie

Werkervaring

O2

Representatives, Operations

O2 • Fulltime

Nov 2024 - Present • 1 yr 6 mos

Achieved over 92% CSAT and 85% FCR, recognized as Top Performer for 3 consecutive months, and consistently ensured clear, timely chat support to enhance customer experience. • Provide real-time assistance to UK customers via live chat, resolving queries related to orders, billing, services, and technical issues. • Maintain high levels of customer satisfaction by delivering prompt, personalized, and solution-oriented support. • Handle multiple chats simultaneously while ensuring accuracy, empathy, and efficiency in every interaction. • Collaborate with internal departments to escalate and resolve complex issues, contributing to a seamless customer experience

Amazon

SDS Associate

Amazon

May 2023 - May 2025 • 2 yrs

In my previous role, I analyzed customer feedback data and identified key areas for improvement in our product, leading to a 30% increase in customer satisfaction scores. • Worked as a contingent SDS Associate for a term of 12 months. • Assisted in streamlining processes to improve service delivery. • Coordinated with team members to ensure timely completion of tasks.