Gabrielle M

@gabimac07

Customer Support

Brazilië
Portugees, Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I worked as a Customer Support Supervisor, leading customer service teams and coordinating daily operations. I monitored KPIs, organized workflows, and supported team performance to improve efficiency and customer satisfaction. I also handled customer interactions, including emails, chats, and issue resolution, ensuring a high-quality service experience... Lees meer

Skills

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gabimac07
Gabrielle M
offline • 
Gemiddelde reactietijd: 2 uur

Bekijk mijn diensten

Algemene assistentie
I will provide professional customer support services
VanafUS$ 5 / projectMeer informatie
Algemene assistentie
I will help structure administrative routines
VanafUS$ 10 / projectMeer informatie

Portfolio

Werkervaring

Donna_Bates

Donna Bates

Fulltime • 4 yrs 8 mos

Administrative Analyst

Feb 2023 - Mar 2026 • 3 yrs 1 mo

Analyzed and improved administrative and customer service processes. Prepared performance reports and efficiency indicators. Managed workflows, internal controls, and supported leadership decisions. Implemented solutions to optimize routines and reduce costs.

Customer Service Supervisor

Aug 2021 - Mar 2023 • 1 yr 7 mos

Led and developed the customer service team. Managed administrative and SAC processes. Created management reports, spreadsheets, and performed bank reconciliations. Oversaw orders, invoices, and performance tracking. Handled multichannel customer service and solved cases on Reclame Aqui platform.