Gabriel A

a Associate-CS Phone

Sutherland Global Services Philippines, Inc. • Fulltime

Aug 2019 - Dec 2021 • 2 yrs 4 mos

Provided exceptional customer support via phone, assisting clients with inquiries, complaints, and requests. Addressed and resolved customer issues promptly, ensuring high levels of satisfaction and adherence to company standards. Accurately documented customer interactions, feedback, and transactions in internal systems. Followed company policies and procedures to maintain service quality and compliance. Collaborated with team members and supervisors to meet departmental goals and performance metrics. Assisted in troubleshooting and providing guidance on products/services, escalating complex issues to higher management when necessary.