Afzal Khan

Noon Full Account Management

noon • ZZP

Feb 2024 - Present • 2 yrs 6 mos

Provided comprehensive, A-Z e-commerce account management services for Noon seller and supplier accounts, optimizing marketplace operations and driving revenue growth. Key Responsibilities & Achievements: • Account Setup & Optimization: Managed complete store onboarding, brand registration, and strategic marketplace positioning. • Product Hunting & Sourcing: Conducted data-driven product research and identified reliable suppliers to secure high-margin inventory. • Catalog & Content Management: Built and optimized high-converting product catalogs with SEO-friendly listings. • Logistics & Inventory: Directed Noon FBN (Fulfilled by Noon) and FBP (Fulfilled by Partner) models, creating precise ASN shipment plans to maintain stock levels. • Order & Health Tracking: Handled daily order fulfillment, actively monitored account health metrics, and minimized processing defects. • Financial Reporting: Conducted routine audits of marketplace payments, payout reconciliations, and Noon platform fee structures.

Amazon Full Account Management

Amazon • ZZP

Dec 2021 - Present • 4 yrs 8 mos

Provided comprehensive, A-Z e-commerce account management services for Amazon UAE seller accounts, maximizing marketplace visibility and scaling cross-border sales operations. Key Responsibilities & Achievements: • Account Setup & Branding: Managed end-to-end store onboarding, Amazon Brand Registry setup, and storefront customization. • Product Hunting & Sourcing: Executed data-driven product research tailored to the UAE market and secured profitable supplier channels. • Catalog & Listing Optimization: Developed high-ranking product catalogs using local keywords, optimized backend search terms, and created enhanced brand content (A+ Content). • Fulfillment & Inventory: Managed Amazon FBA (Fulfilled by Amazon) and FBM (Fulfilled by Merchant) workflows, including creating shipments and booking UAE appointments. • Account Health & Performance: Monitored Order Defect Rates (ODR), voice of the customer metrics, and policy compliance to protect account standings. • Financial Reporting: Conducted monthly payout reconciliations, tracked Amazon referral/FBA fees, and optimized overall profit margins.