Genius Working

WordPress Developer & Technical Support Engineer

UiCore PRO • Fulltime

Jun 2024 - Mar 2026 • 1 yr 9 mos

I worked as a WordPress Developer and Technical Support Engineer at UiCore, providing full-time remote support to customers using UiCore themes and WordPress websites through the company's own help-desk system. I diagnosed and resolved complex WordPress issues, including theme and plugin conflicts, Elementor and Gutenberg problems, WooCommerce issues, PHP errors, demo import failures, template builder and responsive layout problems, and compatibility issues after updates — explaining each solution clearly so customers could keep stable, reliable, high-performing websites. Speed optimization and security were key parts of the role: improving website loading performance through caching and CDN configuration and by identifying performance bottlenecks and helping customers keep their sites secure through safe WordPress, theme and plugin updates, security checks, and reliable maintenance practices. Other technical areas included hosting environments, SSL and DNS configuration, and cPanel. Support tools and methods included WP-CLI and SSH, alongside debugging WordPress themes, plugins and hosting environments.

WordPress Design and Developer

Dream Web Designers • Freelance

Nov 2020 - Apr 2023 • 2 yrs 5 mos

I worked as a website designer and developer at Dream Web Designers, using WordPress and Elementor to design and build responsive business websites remotely in a freelance role. Work included business website planning and design, building and redesigning pages with Elementor, customising themes and templates, adjusting layouts with custom CSS, and making sure websites were mobile-responsive, professional and easy for visitors to use.