
Giovana G
Innovation Service Designer
Skills

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Werkervaring
Accenture
Fulltime • 5 yrs 2 mos
Innovation Service Designer
Jul 2025 - Present • 1 yr 1 mo
Led end-to-end service design and visual identity for a cross-industry innovation program involving 13 companies and 24 executives. Designed and facilitated ideation workshops in multiple languages and built AI agents using Claude and Power Automate to accelerate executive decision-making. Served as a focal point for the LATAM Innovation Space, supporting C-suite stakeholders with process mapping and organizational knowledge documentation.
Product Designer
Sep 2021 - Jul 2025 • 3 yrs 10 mos
Owned the full discovery-to-delivery lifecycle for major product lines serving over 2 million users at a large financial institution. Shipped emergency features with high usability scores and led the UX strategy for fragmented cashback flows. Established design system standards, applied A/B testing and behavioral analytics to validate decisions, and mentored junior designers through regular critiques and career guidance.
DevOps Engineer
Jun 2019 - Sep 2019 • 3 mos
Implemented cloud infrastructure and CI/CD pipelines for enterprise fintech clients using AWS, Azure, and Terraform. Managed containerization with Kubernetes and Docker. This technical background informs design decisions regarding scalability, security constraints, and deployment implications, enabling deep engineering partnerships throughout a design-focused career.