
Giuliana P.
Customer Support Specialist German and English
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Werkervaring
Accounts Payable Specialist
Genpact • Fulltime
Apr 2024 - Present • 2 yrs 2 mos
I handle accounts payable inquiries and provide customer support for internal users and external vendors. I manage invoice status checks, approvals, and routing requests to the correct teams. I communicate daily via email and phone in German and English, ensuring accurate and timely responses.
Customer Support Representative
Teleperformance • Fulltime
Sep 2022 - Apr 2024 • 1 yr 7 mos
I provided customer support in German and English for airline passengers, handling 50–70 calls daily. I assisted with flight changes, cancellations, and general inquiries while maintaining a professional and solution-oriented approach in high-pressure situations.
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Great experience working with Giuliana. Communication has been easy, she's reliable, and the quality of her work has been consistently good. We're happy to continue working together.
