Giulio B.

Business process consultant & Project manager

Gildagency • Freelance

Dec 2025 - Present • 5 mos

As a freelance Business Process Consultant and Project Manager, I support startups, small teams, and digital entrepreneurs in building structured, efficient, and scalable operations. I work closely with founders to analyze workflows, optimize business processes, and improve daily operations. My role often combines strategic planning with hands-on execution: I coordinate projects, organize tasks and priorities, support teams, and implement practical systems that actually get used. I help businesses set up and optimize tools such as CRM, ERP, Google Workspace, and internal documentation, while also supporting cross-functional activities across operations, marketing, sales, and team organization. My goal is to bring clarity, structure, and operational support to growing businesses that need order without losing flexibility.

ERP Support and Project manager

1C-ERP • Fulltime

Jun 2023 - Jan 2026 • 2 yrs 7 mos

In this role, I focused on improving client management and supporting the daily use of an ERP system. I worked closely with the founder (developer) to design and implement a complete ticketing and request-tracking system, improving support efficiency and customer satisfaction. I coordinated and trained the team, improved internal organization, and led projects aimed at business growth. I also supported marketing and sales initiatives, hired and trained interns, and fully set up and administered Google Workspace. My work included automations (emails, scheduling), online guides, and video tutorials to support both clients and internal teams.

Customer Success manager

GoStudent • Fulltime

Nov 2021 - Jan 2023 • 1 yr 2 mos

At GoStudent, I worked as a Customer Success Manager in a fast-growing startup environment. I managed client relationships, improved customer experience, and supported retention and operational processes at scale. Working across teams, I contributed to process optimization, issue resolution, and performance monitoring, balancing customer needs with internal workflows. This role strengthened my communication, analytical thinking, and ability to manage complex operations in dynamic, high-growth contexts.