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Fiverr Pro
Nederlands
$
USD
Gloria O
@gloria_okose
Customer Support and Customer Service Representatiive
Nigeria
Engels
Over mij
I’m a Virtual Assistant and Customer Support Specialist with over 4 years of experience helping startups, SaaS companies, and entrepreneurs stay organized and deliver excellent customer experiences. Skilled in Zendesk, Jira, HubSpot, and G-Suite, I provide reliable support so you can focus on growing your business.
Skills
Gloria O
offline •
Bekijk mijn diensten
Klantenservice
I will manage your customer inquiries and keep clients happy
Klantenservice
I will provide ecommerce customer support
Portfolio
Werkervaring
Customer Support & Service Representative | Email & Chat | Moniepoint Microfinance Bank
MoniMaster • Fulltime
Oct 2024 - Present • 1 yr 9 mos
I apply strong communication etiquette, product knowledge, and administrative support in every interaction, documenting tickets and customer interactions, escalating complex cases when needed, and delivering empathetic, professional email, chat, and phone support to maintain high customer satisfaction and loyalty
Online Customer Support
Glimpse • Parttime
Dec 2024 - Dec 2025 • 1 yr
I handled customer inquiries and complaints across email, chat, and phone support, ensuring timely resolution and high customer satisfaction, process orders, returns, and exchanges while maintaining accurate records, and collaborate with internal teams to optimize workflows and streamline service delivery.
Virtual Assistant
ELEGANCE CAR • Freelance
Feb 2023 - Nov 2024 • 1 yr 9 mos
I managed emails, calendars, and scheduling for executives remotely to ensure smooth daily operations, provide research, data entry, and customer support via email and online chat while applying strong communication etiquette to maintain high customer satisfaction, and deliver real-time customer service through email, chat, and CRM platforms.
