
Gaurav Mahana
Level 1
Computer Repair, Remote IT Technical Support, Printer Support , Data Analyst
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Werkervaring
Technical Support Engineer
SVTB MEDIA PRIVATE LIMITED • Fulltime
Nov 2024 - Present • 1 yr 10 mos
Diagnose and resolve technical issues through phone, email, in-person, and remote support. Troubleshoot network, USB, and wireless printers, including driver and connectivity issues. Configure and troubleshoot routers, IP conflicts, DNS, and connectivity problems. Perform hardware and software diagnostics for desktops and laptops. Analyze recurring support-ticket data using SQL to identify fault patterns and support proactive maintenance. Create tracking sheets and summaries to monitor issue volume, resolution time, and recurring problems.
87 Reviews
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mohammedalmo120

Saoedi-Arabië
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shieldsy777

Verenigd Koninkrijk
Very happy with job have used previously and is excellent really helpful I would recommend
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birkatyallouz

Israël
my expetation was to repear the device you are very responsive and clear to quick conclusion of hardware problem. honnest and deep understanding without time consuming
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wolle4428

Duitsland
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zthreadgill

Verenigde Staten
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