Charles

Agency Operations Automation Lead

Fiverr

Aug 2026 - Present • 1 mo

1. Orchestrated agency-wide automation infrastructure for 12+ marketing agencies using GoHighLevel SaaS mode, Zapier, and n8n, standardizing client onboarding, reporting, and communication workflows, reducing operational costs by 55% and improving delivery speed by 40%. 2. Built white-label client portals with GHL sub-accounts, custom domains, and branded dashboards, enabling agencies to present professional interfaces and charge premium pricing, increasing average client value by 2.8x. 3. Automated client reporting workflows pulling metrics from Facebook Ads, Google Ads, Shopify, and Stripe into PDF reports via Google Docs and email, saving 10+ hours/week per account manager and improving client retention by 38%. 4. Implemented team collaboration systems with Slack, Google Calendar, and Airtable to auto-assign tasks, schedule meetings, and track project progress, improving agency delivery speed by 40% and achieving 96% on-time project completion rates.

AI Social Media Automation Specialist

CRM

Jan 2026 - Present • 8 mos

1. Architected end-to-end n8n AI workflows integrating OpenAI, Claude, and Google Sheets to automate TikTok, Instagram Reels, and YouTube Shorts content generation, reducing manual posting time by 85% for 12+ creator clients while maintaining 98% content quality scores. 2. Built multi-platform content factory workflows using Make.com and Zapier to repurpose long-form YouTube videos into viral short-form clips optimized for TikTok, Instagram Reels, and YouTube Shorts, increasing client engagement rates by 3x and generating 2.5M+ organic views monthly. 3. Implemented AI video generation pipelines with Seedance, Veo3, and Blotato APIs to auto-create and schedule viral video content, delivering 50+ videos/month per client with zero manual editing and 40% higher completion rates than industry benchmarks. 4. Integrated Slack approval systems and Google Calendar triggers into social media automation stacks, enabling real-time content review and scheduled publishing across 5+ platforms simultaneously, cutting content turnaround time from 3 days to 4 hours.

AI Workflow Automation Developer

CRM Africa

Jun 2025 - Sep 2025 • 3 mos

1. Created custom n8n workflows for AI content generation, lead scoring, and multi-channel distribution, integrating OpenAI, Claude, Google Sheets, and Slack to automate marketing operations for 14+ agencies, reducing campaign setup time by 75%. 2. Built AI-powered lead qualification systems using GHL forms, OpenAI analysis, and Zapier routing to score leads, assign to sales reps, and trigger WhatsApp/SMS follow-ups, improving sales team productivity by 60% and increasing qualified lead volume by 85%. 3. Developed automated reporting dashboards pulling data from Shopify, Stripe, Google Ads, and Facebook Ads into Google Sheets and Looker Studio via n8n and Make, providing real-time ROI insights for clients and saving 12+ hours/week in manual reporting. 4. Implemented AI email drafting workflows with Gmail, OpenAI, and HubSpot to generate personalized outreach sequences, A/B test subject lines, and track open rates, increasing email response rates by 45% and booking 3x more discovery calls.