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Fiverr Pro
Nederlands
$
USD
Radhika G
@gsara14
Senior Customer Experience Specialist
India
Engels, Tamil
Over mij
I am a Senior Customer Experience Specialist with over 14 years of experience, including a decade at Maersk. I specialize in Salesforce Case Management, SAP S/4HANA, and invoice dispute resolution. I am an expert in driving CSAT scores and mentoring teams to optimize operational productivity.
Skills
Radhika G
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Klantenservice
I will optimize your customer experience and support workflows
Data dashboards
I will design dynamic excel dashboards and handle data cleaning
Werkervaring
Senior Customer Service Specialist
A.P. Moller - Maersk • Fulltime
May 2014 - Dec 2024 • 10 yrs 7 mos
Led end-to-end process training and onboarding for junior agents. Conducted daily quality audits and performance reporting for Team Leaders. Collaborated with Sales and Finance to resolve invoice disputes and optimize client quotations. Managed 80–100 global customer queries daily via Salesforce and SAP S/4HANA, resolving complex shipment escalations while maintaining high CSAT scores and developing SOPs.
