Guillermo Prado

Legal Assistant

Downtown L.A. Law Group • Fulltime

Aug 2023 - Jan 2026 • 2 yrs 5 mos

*Drafting summons and complaint for filing. *Review client contracts, gathering initial information about vehicle issues Filing and serving drafted and conformed documents. *Collect information. *Maintaining and managing client files. *Initiating communication and responding to client inquiries. *Performing general administrative tasks of filing, mailing, answering phone calls, and greeting clients. *Enter data into a CRM system and maintain accurate records.

Reception and Client care specialist

The Law Firm of Moumita Rahman, PLLC • Freelance

Jan 2025 - Dec 2025 • 11 mos

*Answer and route incoming calls from clients seeking immigration legal services *Accept and process client payments (credit cards, debit, online payments) Issue payment confirmations and update billing records *Provide basic information about legal processes and next steps *Assist distressed clients with empathy and professionalism *Maintain accurate records and ensure proper follow-up *Serve as the primary point of contact for assigned immigration clients *Manage client cases from intake through resolution *Track deadlines, court dates, and filing timelines *Request, collect, and organize client documents and evidence *Upload and maintain records in the case management system *Communicate with attorneys and paralegals regarding case progress *Provide clients with updates, instructions, and next steps *Explain notices and letters from immigration in a clear, supportive manner *Maintain accurate and confidential client records

Customer Service

Foundever • Fulltime

Oct 2021 - Aug 2023 • 1 yr 10 mos

*More than 90% of customer satisfied. *Provides consecutive, first-person interpretation. *Ticket Management *Provide accurate and impartial interpretation services during medical consultations, medical terminology, procedures, instructions, information between Spanish-speaking patients and English-speaking healthcare professionals and other healthcare interactions. *Helping more than 50 customers daily. *Providing information about the plan benefits. *Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance. *Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics. *Providing consistent high-quality language support regardless of location. *Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process. *Assisted in coordinating interpreter services for various hospital departments, ensuring timely access to language assistance for all patients. *Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems. *Review and research incoming medical claims from members and providers by navigating multiple computer systems and platforms and verifies the data/information necessary for processing.