h
hamzzaps

Hamza

@hamzzaps
4,3(1)

creative strategist

Marokko
Engels, Frans, Arabisch
Sommige informatie wordt in het Engels weergegeven.
Over mij
I turn business problems into ads that sell, using data, psychology, and creative strategy that most brands never even think about. I don't just write. I think first.... Lees meer

Skills

h
hamzzaps
Hamza
offline • 

Bekijk mijn diensten

Klantenservice
I will provide professional customer support
VanafUS$ 5 / projectMeer informatie
E-commerce marketingstrategie
I will be the brain behind your ads
VanafUS$ 75 / projectMeer informatie

Werkervaring

HBO_Max

Social media representative

HBO Max • Fulltime

Apr 2025 - Mar 2026 • 11 mos

Managed social media engagement using Sprout Social, including replies to comments, DMs, and public posts. Responded to Google and AppStore reviews.

Warner_Bros. Discovery

Customer service represenative

Warner Bros. Discovery • Fulltime

Apr 2024 - Mar 2026 • 1 yr 11 mos

Managed high-volume calls, emails, and live chats to resolve customer inquiries. Troubleshooting technical glitches and resolving complex billing or payment issues. Expertly utilized Salesforce and Sonic platforms for data entry and case management. Escalated difficult customer situations while maintaining high satisfaction scores. Consistently met strict KPIs and Average Handle Time AHT targets in a fast-paced environment

1 Reviews
4,3

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Specificering van de beoordeling
  • Communicatieniveau van de freelancer
    5
  • Kwaliteit van de levering
    4
  • Waarde van de levering
    4
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