Haroon Taj

Automation Expert

American Mane • Fulltime

Apr 2025 - Present • 1 yr 5 mos

Worked directly with the founder to automate operations for a multi-service business in the healthcare and appointment-based industry. Built and deployed end-to-end automation systems to eliminate manual work, reduce response time, and improve lead conversion. Key contributions: - Designed and implemented advanced workflows using GoHighLevel and Make.com to automate lead capture, nurturing, and follow-ups across multiple channels - Integrated Pabau CRM with external systems to ensure real-time synchronization of client data, appointments, and communication logs - Developed automated call handling and tracking systems using JustCall, including logging call activity, duration tracking, and follow-up triggers - Connected QuickBooks for automated invoicing and payment tracking, reducing manual bookkeeping effort and improving financial visibility - Built conditional logic flows to segment leads based on behavior, improving conversion rates and client engagement - Automated appointment booking, reminders, and confirmations, significantly reducing no-shows - Created scalable backend systems that support business growth without increasing operational workload Results: - Reduced manual admin workload by a significant margin through full process automation - Improved lead response time from hours to near-instant - Increased operational efficiency across sales, support, and billing workflows - Established a centralized and reliable system for managing customer data and communication Focus: System design, process optimization, and building automation infrastructure that scales with the business.

Tech Specialist

Lead Hero AI • Fulltime

Jan 2025 - Aug 2026 • 1 yr 7 mos

Managed client automations and AI systems across multiple accounts. Built and maintained workflows, pipelines, and email/SMS campaigns in GoHighLevel; configured CloseBot AI bots for lead engagement and appointment booking; and designed multi-step automations in Pabbly Connect and Zapier with proactive error monitoring. Provided QA and technical support - testing systems before launch and quickly resolving live issues - keeping client automations reliable and reducing downtime.