
Shim
Operations and Customer Success Team Manager
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Sr. Manager Operations
Love Furniture • Freelance
Nov 2023 - Sep 2025 • 1 yr 10 mos
At Love Furniture, I managed customer support and operations for a high-volume furniture retailer, overseeing order processing, after-sales support, delivery coordination, and escalation handling. I led and coached support agents, improved response quality, reduced refunds through better expectation setting, and ensured smooth communication between warehouse, logistics, and customers. I also worked on process improvements, documentation, reporting, and daily performance tracking to maintain service reliability and operational efficiency.
9 Reviews
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johnj2
Terugkerende klant

Verenigde Staten
Great Job, good work way to get it done!!! thank you... : )
johnj2
Terugkerende klant

Verenigde Staten
This is GOOD WORK young man, you did a great job on these 10 short videos for us, Thank you!!!
Reactie van de freelancer

ericshandroff

Verenigde Staten
provided the professional service which I was seeking and answered all my questions with open communication.
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wilsonscarloxy

Spanje
He did an awesome job and the feedback is outstanding. Really realistic view of the remixes and their marketability :)
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dexter112

Pakistan
Amazing experience! Seller is very talented, hard working, professional and productive. I'm happy with his work. A detailed soundtrack exactly what I wanted, it was worth every penny. I have already placed another order. Highly recommended.
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