
Hashir A
AI Engineer x Graphic Designer
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AI Developer
Telenor Norway • Fulltime
Jan 2024 - Sep 2025 • 1 yr 8 mos
1) Built Tiara 2.0, a production-ready AI-powered voicebot leveraging Vertex AI, NLP pipelines, and Power Automate, reducing manual service desk workload. 2) Developed an IT Service Desk Assistant in Copilot Studio, integrated into Microsoft Teams for Telenor employees, improving SOP access, issue resolution speed, and conversational AI adoption. 3) Integrated Dialogflow CX with UJET for chat, SMS, and intelligent call routing, enabling AI-driven intent recognition and contextual conversation flows. 4) Automated ServiceNow ticketing and workflows using Power Automate with AI-based process orchestration, streamlining IT operations and enhancing predictive service management.
18 Reviews
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oumkaltoumeloua

Zwitserland

hishamawadbros

Egypte
Very polite and professional highly recommended

Reactie van de freelancer
phila8370

Verenigde Staten
Great to work with. Understood my instructions clearly and delivered in a timely manner!

medialoc

Verenigd Koninkrijk
Hashir did an amazing job with my website palette and logo. He listens carefully to what you want to achieve and puts his creativity to work. He provides detailed information on why the colours work, and it's evident that he's put a lot of thought and care into his work. He's professional, friendly and...

Reactie van de freelancer
angie_freel

Verenigd Koninkrijk
Great range of options provided and really detailed design.
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