Angie S.

Senior Operations Deal Manager

Jul 2023 - Dec 2025 • 2 yrs 5 mos

• Served as the primary strategic partner for Account Executives and regional leadership on high value, complex deal structures to reduce blockers and accelerate revenue capture. • Identified execution gaps and emerging issues affecting deal velocity, leading process improvements to reduce cycle times and increase accuracy. • Served as final senior-level escalation owner for the most complex enterprise incidents, coordinating cross-functional stakeholders to drive resolution, manage risk, and maintain executive visibility. • Led structured communication cadences with account teams and stakeholders, providing status updates, risk visibility, and executive-ready summaries during high- impact escalations. • Managed high-impact deal flows under pressure, consistently meeting 4-hour quarter- end SLAs. • Contributed to a cross-functional initiative to modernize 79 enterprise contracts under the Master Customer Agreement (MCA) model, achieving a 90% renewal rate through the transition. • Led policy and program exception analysis to modernize contract processes, identifying opportunities to improve deal velocity and operational precision. • Authored the Tier 3 Operations Deal Manager “How-To” playbook, defining end-to-end responsibilities, workflows, decision paths, and execution standards to accelerate onboarding and ensure consistent global delivery. • Key Achievement: Recognized with the “Keep it Super Simple” award for simplifying complex workflows and empowering field teams to execute faster.

Operations Deal Manager: Complex Strategic Deals

Jul 2020 - Jul 2023 • 3 yrs

• Ran pipeline reporting and tracked deal progression using MSX, partnering with sales, compliance, finance, and engineering to remove blockers on complex enterprise deals. • Collaborated with Business Intelligence teams to develop Power BI dashboards and reports for pipeline tracking, forecasting accuracy, and operational metrics, ensuring data visibility supported deal execution and stakeholder decision making. • Identified systemic process gaps contributing to recurring escalations and drove corrective actions to reduce risk and improve future incident outcomes. • Documented learnings and best practices to drive consistency and reduce execution risk globally.

Regional Operations Capability Lead

Mar 2019 - Jul 2023 • 4 yrs 4 mos

• Led operational optimization efforts across the Americas, partnering with regional sales leaders and vendors to improve scalability, accuracy, and customer experience. • Analyzed scorecards and metrics to uncover root causes and drive targeted operational improvements. • Oversaw vendor readiness programs and provided guidance to improve contract accuracy and execution quality, strengthening downstream sales and customer outcomes.