Hitesh J

Senior QA Engineer

Jun 2022 - Present • 4 yrs 1 mo

Conduct requirement analysis and collaborate with Business Analysts to resolve ambiguities, deadlocks, and incomplete specifications. Prepare, review, and execute test cases aligned with Agile user stories and sprint goals. Manage defect lifecycle using JIRA: reporting, tracking, retesting, and closure. Work extensively on Salesforce components including: Assignment Rules, Workflows, Process Builder, Web-to-Case Object Manager, Page Layouts, Tabular Reports Mulesoft ETL Jobs, REST APIs, and third-party integrations Lead and mentor the QA team, overseeing daily activities, task delegation, and QA deliverables. Actively participate in client meetings, requirement gathering, and grooming sessions to align QA strategy with business goals. Support development teams by clarifying requirements, guiding implementation, and reproducing complex issues for faster resolution.

Senior QA Engineer

Feb 2019 - May 2022 • 3 yrs 3 mos

Currently working on Salesforce Technology( Service Cloud, Community and Custom Application). -Requirement Analysis and discussion with BA for queries and incomplete requirements and deadlocks. -Test Case Preparation, Review, and Execution against the user stories. -Defect Reporting, Tracking, and Retesting using GUS. -Closely work on Assignment Rules, Workflows, Process Builder, Web-to-Case, Mulesoft ETL Jobs, APIs, Object Manager, Page Layouts, and others. -Leading the QA team, and look after for their day to day activities. -Actively participate in client meetings, requirement gathering, and grooming. -Provide help to the Dev team members in understanding the requirement and guided them to the right path. Help them to reproduce the issues. -Work as a mentor for newly onboarded members to the team.

QC Engineer

Oct 2017 - Feb 2019 • 1 yr 4 mos

Acquainted with Software Development and Testing Life Cycles. • Comfortable in understanding/analyzing the product/users requirements. • Well versed in Agile Scrum Methodologies, Scrum process and Scrum Meeting (Sprint Planning, Daily Scrum and Sprint Execution, Sprint Review, Sprint Retrospective, Backlog Refinement). • Comfortable working effectively independently and in a team environment and strong analytical skills. • Good Knowledge of White box Testing & Black box Testing. • Hands on experience in Functional Testing like Smoke, Sanity, Integration, Interface, System, UAT, Regression and Non-Functionality Testing like Security Testing, Compatibility Testing, Usability Testing, Baseline, capability, Configuration Testing, Recovery, Installation, Localization and Internationalization, Security, Stress, Usability ,Volume . • Globalization testing for an application in different languages and different format specifications. • Detecting bugs & classifying them based on severity, priority. • Comfortable with the SQL queries, Joins and Sub-quires. • Extensive experience in ETL/ Data warehouse backend testing and BI reports testing. • Expert knowledge in creating Test Plans, Test Cases, Test Scenarios, Defect Management to ensure Quality Assurance and to test all the business requirements. • Good Knowledge of RDBMS Concepts. • Good Knowledge of Handling multiple project same time.