Jane Accountant

Contract Administrator Trainee

Harvestime • Fulltime

Mar 2025 - Mar 2026 • 1 yr

- Processing customer orders and coordinating stock availability through CRM and inventory management system (Tall Emu). - Managing inbound communication from clients via phone, email, website and internal communicator tools; providing real-time support and order updates. - Assisting IT Team in managing and updating company's websites - Tools & systems used: o CRM & Inventory: Tall Emu o Accounting & Admin: MYOB, Microsoft Excel o Communication: Microsoft Outlook, Communicator Appo Website Content Management: Woocommerce & WordPress, with SEOoptimization practices - Procurement planning: o Prepare Sales report, Stock on hand, Stock in transits and planned stocks for the next period/quarter based on customer demand and current stock level o Contact suppliers for quotes to get price comparisons, based on price targets and the need status for stocks, and negotiate with them to get not only the best price but also the highly qualified products. o Try to balance and keep good relationship with most of the suppliers for thebest support. - Container management : o Keep an eye on ETD, ETA, documents (Bill of Lading, Country of Origin, Free Trade Agreement, etc.) to be clarified, timeline of shipment and payment, and debt collection for preparing payment on time to get the telex release (usually 5-7 days before the ship arrives at the port). o Prepare Container Unpack Report (including products details, number ofpallets, SKU and number of cartons per pallet) o Communicate between the third-party cold storage warehouse and the customs clearance agency if needed to arrange container unloading either at internalwarehouse or 3 rd party warehouse.

Administrative Officer

Routers, Switches, Servers & IT Hardware – 15+ Years of Trusted Supply • Fulltime

Oct 2023 - Mar 2024 • 5 mos

- Creating invoices on Xero and PayPal, recording payments and posting them to customer accounts to reconcile; monitoring overdue invoices and chasing them up via emails with a statement of account weekly and escalating late payments to superiors if any; issuing credit notes based on RMA requests and supervisors' requests; raising purchase orders; creating bills by posting suppliers' invoices, director’s purchases, and approving and manually marking paid purchases through eBay paid by the director's CC, director's PayPal account, and posting couriers’ invoices to Xero. - Auditing couriers’ bills before supervisor making payment: claiming credits for vague surcharges by checking couriers’ invoices with the original quotes tofind discrepancies and wrong surcharges - Gathering working hours from employees weekly for Payroll purpose - Sending contra request - Following returned item requests and sending return instruction by RMA (Return Merchandise Authorisation) instruction and request to customers/suppliers as required - Getting dimensions and weight of products for booking labels, affixing themon consignments (Purchase order processing – including normal and blindship) with both domestic and international couriers - Liaising with couriers for shipping price, delay shipments and pickup inquires - Organising the pickup of products from suppliers. - Shipping instruction - On-demand queries with couriers from supervisor - Receiving customer’s requirement, passing message and connecting themwith related team responsible for their questions. - Answering telephone calls, responding to queries, and replying to emails. - Managing office supplies and ordering new supplies as needed, including tissues, toilet paper, boxes, and clear window from couriers for packing. - Processing EFTPOS and PayPal payments - Extracting information from company’s cloud ERP for daily tasks.