
Howard Liao
Admin Specialist
Skills

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Portfolio
Werkervaring
Administrative Support Specialist
Company • Fulltime
Dec 2022 - Apr 2026 • 3 yrs 4 mos
Provided remote administrative and executive support for Twisted VoiP, LLC - a US-based IT company . Managed executive coordination, documentation, invoicing, research, data management, and process improvement while developing Excel-based tools and maintaining SOPs to streamline daily operations.
Customer Service Representative
Capital One • Fulltime
Mar 2021 - Sep 2022 • 1 yr 6 mos
Handled inbound customer calls related to disputed transactions, investigated account concerns, documented case details accurately, and guided customers through the dispute resolution process while ensuring compliance with company policies and service standards.