
Istvan S
Spa Supervisor
Skills

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Werkervaring
AIDA Cruises
Parttime • 2 yrs 8 mos
Spa Supervisor
Mar 2026 - Present • 6 mos
Responsible for supporting the Spa Manager in achieving operational and financial targets while ensuring high service, hygiene, and HESS (Health, Environment, Safety & Security) standards. Core duties include coordinating team schedules, handling guest feedback, driving revenue growth, and onboarding new staff. Key tasks involve leading and coaching the team to ensure top service quality, managing cross-functional communication, and driving continuous service improvements under pressure.
Spa Receptionist
Dec 2023 - Feb 2026 • 2 yrs 2 mos
Handling guest bookings, providing information on wellness treatments, managing point-of-sale transactions, and maintaining excellent customer relations, task delegation. Additionally, held shared responsibility for the team's daily schedules, cruise preparations and onboard itineraries, while maintaining a comprehensive operational overview of all areas within the department.