
Iaj Ahmed
Who says Design can't Spark Change?
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Product Designer
Barta Live Chat & Faq • Fulltime
Jul 2025 - Oct 2025 • 3 mos
I’ve worked on a digital product called Bartha LiveChat & FAQ, built specifically for Shopify website owners. The product works as a Shopify app that merchants can install to manage customer support through live chat and FAQs—similar to tools like Chatway or other HelpChat solutions. My role focused on product design, where I designed the standalone dashboard, the new message/chat interface, and several supporting flows needed for day-to-day usage. The goal was to make the experience simple and efficient for store owners who handle customer messages while managing their business. This project required thinking beyond screens—understanding how Shopify merchants work, how support conversations flow, and how information should be structured inside a dashboard. I worked on usability, layout decisions, and interaction patterns to make the product practical and easy to use.
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mukioney

Oostenrijk
Best figma file I have received. Very professional
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z_henri_77

Frankrijk
Great experience working with Iaj! Communication was smooth, delivery was fast, and the quality of the work exceeded my expectations. Very professional, attentive to details, and easy to work with.
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