
Ibrahim A
Executive virtual assistant, Admin support, email and calendar management
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Werkervaring
Email management
Apex Clothes • Freelance
Apr 2025 - Dec 2025 • 8 mos
I managed the business inbox using Gmail and organized emails with labels and filters, replied to customer inquiries about orders, sizes, delivery times, and product availability. I'm also handled 30–50 emails per day from customers and created email templates to respond quickly to frequently asked questions. Categorized emails into folders such as: • Orders • Returns & Exchanges • Complaints • New Customer Inquiries Impact I made on the Business • Reduced email response time from 24 hours to 6 hours. • Improved customer satisfaction by responding quickly and professionally. • Organized over 1,200 customer emails into a structured system. • Helped the business owner focus on sales and marketing instead of customer support. • Created 10 reusable email templates that saved the company hours every week.