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Microsoft Excel Expert, IT Support Specialist, Data Analysis, Automation
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IT Support & MIS, Sr. Executive
Company • Fulltime
May 2016 - Present • 10 yrs 3 mos
Working as an IT & MIS Coordinator with over 10 years of experience in manufacturing operations, ERP support, and business reporting. Key Responsibilities: • Advanced Microsoft Excel reporting and dashboard development • MIS report preparation and data analysis • ERP data entry, monitoring, and user support • Windows 10 & Windows 11 installation and troubleshooting • Microsoft Office installation and configuration • Printer and network printer installation • User account management and desktop support • Hardware and software troubleshooting • Remote technical support using AnyDesk and TeamViewer • Data validation and report automation • Coordination with production and management teams to improve operational efficiency Achievements: • Improved reporting accuracy through automated Excel solutions. • Reduced manual reporting time by implementing advanced Excel formulas and dashboards. • Provided reliable IT support to office and factory users while maintaining high system availability.