Imran Sohail

IT Assistant

KB • Fulltime

May 2026 - Present • 5 mos

Managed daily IT operations, including computer systems, software, hardware, and network troubleshooting. Performed regular server backups and assisted with data restoration to ensure data security and business continuity. Monitored and maintained server performance, network connectivity, and system availability. Provided technical support to employees and resolved hardware, software, printer, and connectivity issues. Maintained and troubleshot LAN, internet connectivity, and other network infrastructure. Assisted in maintaining ERP systems and supporting business operations, including troubleshooting system-related issues. Managed data files, system configurations, and routine IT maintenance tasks. Coordinated with relevant departments to identify technical issues and ensure smooth business operations. Followed IT security practices and maintained the confidentiality and integrity of company data.

POS Implementor

SB • Fulltime

Nov 2025 - May 2026 • 6 mos

**POS Implementor** - Implemented and configured Point of Sale (POS) systems according to business requirements. - Installed and configured POS software, hardware, receipt printers, barcode scanners, cash drawers, and other peripherals. - Set up product databases, inventory records, pricing, tax settings, and user accounts. - Provided on-site and remote technical support to resolve POS software, hardware, and operational issues. - Trained staff on POS system operations, billing procedures, inventory management, and report generation. - Assisted with data migration, system testing, and validation to ensure accurate transaction processing. - Troubleshot network connectivity, database, synchronization, and system performance issues. - Coordinated with clients and development teams to identify system requirements and resolve implementation issues. - Maintained system documentation and prepared user guides and implementation reports. - Provided post-implementation support, system updates, and maintenance to ensure smooth daily business operations.

Virtual Assistant

Freelancing Career • Freelance

Nov 2020 - Feb 2023 • 2 yrs 3 mos

Worked as a freelance E-commerce Specialist, helping businesses manage and grow their online stores across platforms such as Amazon and other e-commerce marketplaces. Key Responsibilities: Managed product listings, including titles, descriptions, images, pricing, and keywords. Conducted product research and competitor analysis to identify profitable opportunities. Handled inventory updates, order processing, and product catalog management. Optimized product listings for better visibility and sales. Assisted with marketplace account management and seller account maintenance. Monitored product performance, sales reports, and customer feedback. Supported order fulfillment, customer service, and issue resolution. Assisted with product sourcing, supplier coordination, and pricing strategies. Followed marketplace policies and maintained accurate product information. Key Skills: E-commerce Management, Amazon Seller Central, Product Research, Product Listing Optimization, Inventory Management, Order Processing, and Market Analysis.