S Galiwala

Software implementation specialist

Dubai Land • Fulltime

Mar 2006 - Apr 2010 • 4 yrs 1 mo

Work closely with technical developers (PL/SQL, OAF, ADF, APEX) to design and implement custom forms, reports, interfaces, conversions, extensions (RICE objects). Define functional specifications for customizations, including business logic, screen mockups, validation rules, and expected outputs. Develop custom Oracle Reports (RDF), BI Publisher reports (RTF/XML), SQL queries, and PL/SQL packages as needed. Create and configure personalizations and extensions in Oracle Fusion using Application Composer, Page Composer, Groovy scripts. Build custom workflows, alerts, notifications, and business events to automate business processes. Implement Oracle RICE (Reports, Interfaces, Conversions, Extensions/Enhancements) components according to best practices. Ensure all customizations are documented, tested, version-controlled, and comply with Oracle development standards.

Senior Software Support Executive

Emirates Airlines • Fulltime

Jan 2002 - Feb 2006 • 4 yrs 1 mo

Provide Level 1 and Level 2 support for Oracle Financials modules (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, etc.). Diagnose, troubleshoot, and resolve technical issues related to Oracle Financial applications, including configuration errors, data discrepancies, report generation failures, and workflow interruptions. Support and maintain Excel VBA macros, automated workbooks, and spreadsheet-based tools used across finance, operations, and reporting teams. Provide ongoing technical support for custom-made/in-house software applications tailored to specific business processes such as inventory management, billing systems, HR tools, CRM solutions, or proprietary dashboards. Identify root causes of recurring issues and implement permanent fixes or recommend process improvements.