
Dan Ionita
Content Creator and Video Editor
Skills

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Werkervaring
DB Schenker
2 yrs 7 mos
Ocean Junior Associate
Mar 2025 - Present • 1 yr 3 mos
Handled payment runs, ensuring all transactions were executed correctly and on schedule while adhering to internal controls. Performed monthly account reconciliations to maintain accurate financial records and assisted in preparing financial reports. Managed finance-related tickets in SEMA, addressing vendor queries, payment discrepancies, and approval escalations. Utilized SAP for financial data entry, account tracking, and reporting, improving workflow efficiency. Assisted in the preparation and execution of month-end and year-end financial closing activities, including reconciling accounts, validating financial data, and ensuring accurate reporting within established deadlines. Worked closely with senior accountants and finance teams to ensure compliance with internal policies and external regulations.
Junior General Ledger Accountant
Nov 2023 - Mar 2025 • 1 yr 4 mos
Handled payment runs, ensuring all transactions were executed correctly and on schedule while adhering to internal controls. Performed monthly account reconciliations to maintain accurate financial records and assisted in preparing financial reports. Managed finance-related tickets in SEMA, addressing vendor queries, payment discrepancies, and approval escalations. Utilized SAP for financial data entry, account tracking, and reporting, improving workflow efficiency. Assisted in the preparation and execution of month-end and year-end financial closing activities, including reconciling accounts, validating financial data, and ensuring accurate reporting within established deadlines. Worked closely with senior accountants and finance teams to ensure compliance with internal policies and external regulations.
Customer Support Specialist
TELUS International • Fulltime
Aug 2017 - Nov 2023 • 6 yrs 3 mos
Provided top-tier customer support to Riot Games players via chat and tickets, assisting with account recovery, technical troubleshooting, and in-game issues. Assisted players with purchase-related concerns, refunds, payment processing issues, and security verification to ensure account integrity. Guided players through troubleshooting steps for connection issues, crashes, and performance problems across League of Legends, VALORANT, and other Riot titles. Ensured all support interactions adhered to Riot Games’ policies, terms of service, and security protocols. Contributed to the creation, review, and updating of internal documentation to improve team efficiency and accuracy. Maintained high KPIs in response time, resolution rate, and customer satisfaction while handling a high volume of support tickets.