
Iris Zeng
Technical Analysis and Process Optimization Specialist
Skills

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Werkervaring
Technical Sales Engineer (Southeast & Central Africa)
Global Commodities Trading • Fulltime
Aug 2025 - Jun 2026 • 10 mos
1. Led market expansion in Africa, coordinating 20 internal departments to ensure seamless project delivery for 4 overseas mineral processing facilities. 2. Managed 160+ complex PO/RFQ orders, consistently achieving a 95%+ issue resolution rate through systematic technical support and on-site troubleshooting. 3. Optimized logistics and warehouse workflows, resulting in a 15% improvement in operational turnover efficiency. 4. Bridged communication gaps between global clients and internal teams through expert-level technical translation (CN/EN), ensuring compliance with international industrial standards.