Door categorieën bladeren
Ontdekken
Fiverr Pro
Nederlands
$
USD
Haseeb S
@its_haseebahmed
Business Support Professional
Pakistan
Engels, Urdu
Over mij
I am a Senior Business Support Professional with over 23 years in Retail Banking and IT, including 19+ years at NBP Head Office. I specialize in portfolio strengthening, digital transformation, LOS/LMS integrations and regulatory compliance. I am recognized for enabling mobile banking solutions and optimizing processes.
Skills
Haseeb S
offline •
Gemiddelde reactietijd: 4 uur
Bekijk mijn diensten
Bedrijfsefficiëntie en automatiseringen
I will banking training and knowledge sharing
Data dashboards
I will mis reports and excel dashboards
Werkervaring
Business Support Professional
National Bank of Pakistan, Head Office, Karachi • Fulltime
Nov 2006 - Present • 19 yrs 6 mos
➢ Manage Business Operation Support and Portfolio Management for Retail Banking Products. ➢ Managing Insurance Premium Payments and Claims of all Retail Banking Products. ➢ Being a key member of Housing Finance Division nominated Focal Person for Regulator/Bank projects. ➢ Digitalization of the products by Process Automation, Online Platforms and Bank’s Mobile App. Since Nov 2006 ➢ Assessing Credit, Operational, Compliance & Reputational Risks (i.e.: Complaints and Social Media monitoring). ➢ Performing as a controlling office for data reconciliation, performance optimization, and turnaround time (TAT) monitoring for all Retail Banking Products. ➢ Supporting organizational strategy through process optimization, cost efficiency initiatives & improved customer experience. ➢ Driving coordination with Branches, Regions, Clusters and internal stakeholders to support and optimize business goals. ➢ Acting as the primary point of contact for PMRC-related business product activities and stakeholder coordination. ➢ Coordinating with the regulator to ensure timely reporting and compliance with regulatory requirements.
Union Bank Pakistan Ltd. (Ex. Bank of America), Head Office, Karachi
Fulltime • 3 yrs 2 mos
Assistant Manager – Information Technology
Aug 2004 - Oct 2006 • 2 yrs 2 mos
➢ Oversaw Data Centre operations, including BOD/EOD activities, system backups, servers, networks, and ATM monitoring. ➢ Managed incident logging, problem escalation, and end-to-end troubleshooting to ensure minimal downtime. ➢ Provided end-user support and training, along with technical assistance and effective staff scheduling. ➢ Ensured smooth Data Centre facility management, covering security, power supply, and heating/cooling systems. ➢ Handled vendor management, coordinated UAT activities, and developed MIS dashboards for management reporting.
Business Support - Consumer Operations
Jul 2003 - Jul 2004 • 1 yr
➢ A key player of Consumer Operations department, that performs to support Housing, Autos, Cards & Ready Cash teams in achieving their targets. ➢ Complete liaison with stakeholders including IT, Sales, Policy, CIU and Operations. ➢ Tracking of sales leads and monitoring their response time (TAT) in coordination of respective Branches/Regional Hub’s. ➢ Ensured compliance of Regulatorily and Internal Policies requirements during processing. ➢ Customer complaints resolutions, Training, UAT’s and MIS dashboard.
