
Rache Meraki
Virtual Assistant, Admin, Graphic Design and AI Tools Specialist
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Customer Service Representative - Telecommunications Account
Foundever • Fulltime
Oct 2025 - Jan 2026 • 3 mos
Key Responsibilities & Skills Gained • Handled high‑volume inbound customer inquiries via phone, email, and chat with professionalism and empathy • Provided technical support for telecom services, troubleshooting issues and explaining solutions clearly • Managed billing inquiries, plan changes, and account updates while maintaining accuracy • Resolved customer complaints with patience, empathy, and effective problem‑solving skills • Learned and used CRM and support tools to log interactions and track cases efficiently • Developed strong communication and active‑listening skills to understand needs and deliver clear responses • Built time management, multitasking, and organization abilities in a fast‑paced environment • Followed structured SOPs and updated knowledge of products and services for accurate support