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jacky_franckino

Jacky Franckino

@jacky_franckino

Professional Live Chat, Chatbot Support Specialist

Madagascar
Engels, Malagassisch
Sommige informatie wordt in het Engels weergegeven.
Over mij
I'm Jacky. With a year of experience as a Chat Support Agent for a major international customer service company, I help businesses manage their live chat, resolve customer issues, and maintain high satisfaction rates.... Lees meer
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jacky_franckino
Jacky Franckino
offline • 
Gemiddelde reactietijd: 2 uur

Bekijk mijn diensten

Klantenservice
I will provide fast live chat and email support for your business
VanafUS$ 15 / projectMeer informatie
Regelgebaseerd chatbots
I will set up and automate your live chat with ai chatbot workflows
VanafUS$ 30 / projectMeer informatie

Portfolio

Werkervaring

Concentrix

Customer Support Advisor

Concentrix • Fulltime

May 2025 - Present • 1 yr 4 mos

Provided live chat and email support for a major international account, handling customer inquiries, complaints, and escalations with professionalism and efficiency. • Maintained response times under 2 minutes • Recognized as one of the top agents for customer satisfaction • Resolved complex customer issues while maintaining high CSAT scores • Managed ticket systems and customer complaints effectively