j
jacobo_hm

Jacobo H

@jacobo_hm

Virtual Assistant

Colombia
Engels, Spaans
Sommige informatie wordt in het Engels weergegeven.
Over mij
I offer customer support, sales, lead generation, and appointment setting backed by 4+ years in BPO. Experienced in handling high-volume interactions, closing deals, and managing CRM systems like Salesforce. I help improve customer satisfaction, boost conversions, and streamline workflows. Strong in objection handling, data tracking, and back-office support. Reliable, detail-oriented, and focused on delivering results.... Lees meer

Skills

j
jacobo_hm
Jacobo H
offline • 
Gemiddelde reactietijd: 2 uur

Bekijk mijn diensten

Klantsucces
I will be your multichannel customer support virtual assistant
VanafUS$ 5 / projectMeer informatie
Algemene assistentie
I will do cold calls and appointmet setting for your business
VanafUS$ 5 / projectMeer informatie

Werkervaring

Teleperformance

Operations Supervisor

Teleperformance • Fulltime

Jun 2022 - Sep 2025 • 3 yrs 3 mos

Oversaw daily operations in high-volume Back Office and Content Moderation environments. Monitored and ensured achievement of KPIs including AHT, SLA, Quality Score, and Productivity. Analyzed performance reports to identify trends, mitigated operational risks in sensitive environments, and acted as a bridge between agents and management.