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Fiverr Pro
Nederlands
$
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Jc Gerardo
@james_claudeg
Medical Virtual Assistant
Filippijnen
Engels
Over mij
I am an Operations and Healthcare Support Specialist with 11+ years of experience in data reporting, patient coordination, and executive support. I manage workflows, analyze performance data, and ensure compliance with healthcare and insurance standards. I coordinate with patients, providers, and internal teams, handle documentation and scheduling, and use Excel and Power BI to support decision-making. I also help improve efficiency and contribute to revenue growth through service optimization and upselling.
Skills
Jc Gerardo
offline •
Werkervaring
Freelancing Career
Fulltime • 3 yrs 9 mos
Customer Service Advocate/ATP Assistant
Feb 2024 - Dec 2025 • 1 yr 10 mos
DME OF AMERICA ONE, INC. Coordinated operations between ATPs, Intake, and Billing teams to ensure accurate documentation and timely product delivery. Managed ATPs calendar and scheduled appointments to conduct post-visit follow-ups, improving patient care continuity and adherence to treatment plans. Maintained and organized Excel reports to track workflows and team performance, providing actionable insights to management Increased revenue by upselling upgrade options such as enhanced seating, battery upgrades, and accessory packages. Promoted service and repair plans, helping customers understand long-term value and protection options. Partnered with purchasing, customer service, and quality assurance to monitor inventory and resolve client concerns, maintaining 95% patient satisfaction.
Nurse Practitioner Assistant
Mar 2022 - Feb 2024 • 1 yr 11 mos
MedVA LLC Built relationships with home care agencies, patients, and healthcare providers, ensuring seamless coordination of care. Managed prescription, DME, lab, imaging, and diagnostic orders on behalf of the nurse practitioner, maintaining accurate and timely documentation. Managed NP’s calendar and scheduled appointments to conduct post-visit follow-ups, improving patient care continuity and adherence to treatment plans. Maintained and organized Excel reports to track workflows and team performance, providing actionable insights to management.
Reports Analyst Associate/Executive assistant
UnitedHealth Group • Fulltime
Jun 2015 - Apr 2022 • 6 yrs 10 mos
Reports Analyst Associate/Executive assistant (Jul 2018 - Apr 2022) Optum Payment Integrity - Subrogation Transactions Analyst (June 2015 - January 2018) Investigator (February 2016 - January 2018)
