Richard Gboyega
GoHighLevel Specialist, Twilio, N8N and AI Automation Developer
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Portfolio
Werkervaring
AI Voice Agent & Conversational Telephony Developer
Upwork • Freelance
Feb 2026 - Present • 6 mos
Architected and deployed enterprise-grade AI Voice Agents and multi-level Interactive Voice Response (IVR) systems to automate inbound and outbound business calling. Specialized in bridging conversational artificial intelligence with legacy telephony frameworks to eliminate wait times and lower overhead.• Engineered low-latency voice bots using Vapi, Retell AI, and Bland AI to handle cold outreach, customer support, and appointment scheduling.• Configured complex Twilio SIP trunking, call routing workflows, and DTMF keypress logic for multi-department IVR menus.• Built backend execution systems using Webhooks to instantly sync call transcripts, customer sentiment, and call data to client endpoints.
CRM Automation Engineer & A2P Compliance Specialist
LinkedIn • Freelance
Feb 2026 - Present • 6 mos
Engineered end-to-end operational workflows and pipeline management configurations to eliminate repetitive data entry, accelerate sales cycles, and secure marketing delivery systems.• Formulated advanced workflow automations within n8n and Make to sync leads, map custom values, and update opportunities instantly.• Built robust database pipelines linking GoHighLevel (GHL) and HubSpot with communication touchpoints.• Maintained strict messaging compliance by architecting secure A2P 10DLC brand registration, double opt-in systems, and programmatic OTP/2FA SMS verification workflows.
Chatbot Architect & Intelligent Lead Qualification Specialist
Upwork • Freelance
Feb 2026 - Present • 6 mos
Designed, simulated, and deployed conversational omnichannel chatbots across websites, SMS, and social media platforms (WhatsApp, Instagram, Facebook Messenger) to capture, qualify, and nurture inbound traffic 24/7.• Programmed multi-turn AI chatbots capable of dynamic product recommendation, lead scoring, and handling complex customer objections.• Reduced lead drop-off rates by structuralizing instant chatbot fallback sequences and real-time live chat agent handoffs.• Created conversational logic pathways that automatically book calendar appointments, capture contact information, and filter spam.
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sunny_james123

Nigeria
Great work done by Richard on the A2P verification. He got the privacy policy page aligned correctly and the whole process went through without issues. Delivery was fast and his knowledge of Gohighlevel (GHL) + Twilio was solid. Would work with him again.
hilda_adler

Verenigde Staten
Excellent communication and smooth delivery. The Twilio setup was completed as requested, and the process was straightforward from start to finish. Would happily work with him again.
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