
Jayce Cartwrite
Professional Vapi AI and AI Voice Specialist
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Senior Voice AI Engineer | Vapi Automation & Call System Architect
Auralink AI Systems • Freelance
May 2024 - Sep 2024 • 4 mos
Job History and Responsibilities Architected and deployed end-to-end voice AI systems using Vapi AI, enabling businesses to automate complex call operations. Designed scalable conversational architectures for AI voice agents handling sales calls, customer support, and lead qualification. Engineered multi-step call workflows, including intelligent routing, fallback logic, and dynamic response handling. Integrated Vapi AI with third-party APIs, CRMs, and backend systems to create fully automated communication pipelines. Developed custom prompt engineering strategies to improve AI response accuracy and human-like interaction. Led implementation of AI-powered outbound calling systems for lead generation and follow-ups. Monitored and optimized voice agent performance metrics such as response latency, conversation success rate, and user satisfaction. Collaborated with stakeholders to translate business requirements into scalable voice automation solutions. Key Achievements Built high-performance AI voice systems capable of handling complex, multi-turn conversations across industries. Delivered scalable voice automation infrastructures that reduced client operational costs and increased efficiency. Improved AI response quality through advanced prompt engineering and conversational flow optimization. Successfully integrated voice AI systems with CRM and backend tools, enabling full automation of sales and support pipelines. Recognized for designing robust and reliable AI call systems suitable for high-volume business environments.