Jerome Mhango

Founder & Business Operations Consultant

Dwanyen Mhango Enterprises • ZZP

Jan 2018 - Present • 8 yrs 7 mos

Lead business operations, project execution, and service delivery for a multi-service company supporting corporate housing providers, real estate clients, and small businesses. Manage concurrent client projects and operational workstreams from intake through completion, including scope coordination, scheduling, vendor and field-team management, client communication, quality control, issue resolution, and follow-up. Built and manage a multi-market service network supporting field operations across multiple U.S. markets. Develop workflows, operating procedures, pricing structures, service standards, onboarding processes, and tracking systems to create consistent and scalable delivery. Additional responsibilities include business development, client relationship management, marketing operations, vendor sourcing and onboarding, process improvement, and coordination of internal and external stakeholders.

Founder & Program Director

JDM International Soccer Academy LLC • ZZP

Jan 2013 - Present • 13 yrs 7 mos

Founded and manage a private soccer training academy serving youth athletes and families through individual, small-group, and seasonal training programs. Oversee business operations including program development, scheduling, pricing, registration, client communication, marketing, financial planning, facility coordination, and customer service. Manage seasonal training schedules, participant capacity, promotional campaigns, and ongoing relationships with athletes and families. Develop programs from concept through execution while balancing service quality, operational efficiency, customer experience, and business growth.

Co-Founder & Business Operations Manager

Concierge Unlimited LLC • ZZP

Oct 2015 - Dec 2017 • 2 yrs 2 mos

Co-founded and helped develop a concierge services business, with primary responsibility for business development, client acquisition, vendor network development, and service coordination. Generated new business through prospecting, direct solicitation, relationship building, and outreach to prospective clients. Helped develop service offerings, identify new market opportunities, and convert prospects into ongoing client relationships. Recruited, screened, onboarded, and trained service vendors while establishing expectations for service quality, communication, scheduling, and client support. Coordinated vendors and service requests to ensure client needs were fulfilled efficiently and professionally. This role provided hands-on experience building both sides of a service operation: developing the client relationships that generated revenue while creating and managing the vendor network required to deliver those services.