Jean Carlo B

Assistant to the Manager

Manpower • Fulltime

Mar 2018 - Mar 2026 • 8 yrs

The name of the company is Al Hawaa Al Talak Trading in arabic and it is Outdoor Trading in English. I worked here as an overseas Filipino worker that is why most of the tasks I handle are not in the job title. I mostly worked on keeping track of schedule, writing reports such as: income and expenses, salary, staff details, client details, lead generation, etc. I am also the one responsible for the finances or bank accounts such as sending salaries to everyone, transferring money, bank disputes or bank statements, questions regarding the finances etc. I am also handling marketing or sales since I am the one contacting potential clients and closing the deals or signing the contracts with the clients. In short, I alone handle the affairs of the companies with a whole hundred people in it. I said companies because the owner does not have only one company under his name. It is a tough job, but I can manage. I am only going back to Philippines due to the concerns of the ongoing war here in middle east.

Customer Service Specialist

Telstra • Fulltime

Dec 2012 - Dec 2017 • 5 yrs

I was a customer service call center agent at that time. First project was Ebay disputes and claims. We mostly handle account suspensions and inquiries and sometimes a little bit of technical and customer support. Then I went to ebay and paypal chat support and lastly customer and sales support for Telstra.