Jen

Customer Support and Tech Support Tier 1

Amazon

May 2015 - Jun 2016 • 1 yr 1 mo

Provided Tier 1 customer and technical support through phone, email, and chat for Amazon customers. Assisted with account issues, order inquiries, shipping and delivery concerns, returns, refunds, payment issues, and basic technical troubleshooting. Resolved customer concerns efficiently while maintaining high customer satisfaction and meeting performance metrics. Escalated complex technical issues when necessary, documented interactions accurately, and collaborated with internal teams to ensure timely resolutions. Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced eCommerce environment.