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Customer Service Specialist
TELUS International • Fulltime
Jun 2023 - Jun 2026 • 3 yrs
Worked as a Customer Service Specialist for the Etsy account, providing high-quality support and managing complex user inquiries. Progressed to internal team support and the specialized 'Cases' division, where I analyzed and resolved critical order issues, guided team members, and ensured top-tier service standards and effective conflict resolution.