j
jerald_young

Jerald Y

@jerald_young

FullStack Devoloper and Customer support

Verenigde Staten
Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a customer support professional with over 10 years of experience and hands-on full-stack development skills. I combine deep technical troubleshooting experience across healthcare, banking, and smart-home security with the ability to read code, debug APIs, and ship production applications. I bring a user-first perspective grounded in both design training and direct customer-facing work. I have over 10 years of experience working for many companies including AT&t, Signify Health, U.S. Bank and many more.... Lees meer

Skills

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jerald_young
Jerald Y
offline • 
Gemiddelde reactietijd: 2 uur

Bekijk mijn diensten

Maatwerk
I will fix bugs, debug apis, or develop your full stack website
VanafUS$ 30 / projectMeer informatie
De creatie van een complete game
I will code game mechanics, fix bugs, or design your 2d game
VanafUS$ 35 / projectMeer informatie

Werkervaring

U.S._Bank

Customer Support Rep

U.S. Bank • Fulltime

Apr 2021 - Jul 2024 • 3 yrs 3 mos

Assisted customers through secure online channels with account inquiries, transactions, and service requests. Supported new customer onboarding and account management, guiding users through technical setup and system navigation. Trained in banking systems and financial services procedures, working within compliance-sensitive workflows.