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Senior Operations Manager
Trust Business • Fulltime
Jan 2011 - Present • 15 yrs 4 mos
Managed a $20M+ multi-site portfolio with full responsibility for revenue, team performance, and client delivery Oversaw high-volume operations exceeding 250,000+ annual transactions across multiple locations Led teams of 15+ staff, driving consistent service delivery and operational performance Improved operational efficiency by 10%+ through process optimization and SOP development Maintained 30%+ blended NOI margins while exceeding revenue targets year over year Implemented structured communication systems to improve client satisfaction and retention