
Jessi M.
Ecommerce Operations Shopify Product Setup and Management
Skills

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Portfolio
Werkervaring
Operations & Administrative Specialist
GoLean Health
Oct 2022 - Sep 2025 • 2 yrs 11 mos
Managed daily operational workflows, administrative tasks, and client support to ensure smooth backend systems. Handled data organization, record updates, and internal communications with high attention to detail.
Practice Operations Assistant
Upwork
Apr 2021 - May 2022 • 1 yr 1 mo
Managed daily practice operations, scheduling workflows, and administrative tasks to ensure a smooth, client-centered environment. Handled sensitive client records, data organization, and internal communications with strict attention to confidentiality and accuracy. Streamlined routine processes to reduce administrative bottlenecks and support overall team efficiency.
Team Lead
Optum
Jun 2015 - May 2021 • 5 yrs 11 mos
Led daily operations and team workflows to drive productivity, maintain quality standards, and ensure goals were met consistently. Managed performance tracking, process troubleshooting, and cross-functional communication to resolve operational issues quickly. Provided guidance, training, and support to team members to improve overall performance and process efficiency.