Jess Hayden

Reporting Analyst

Persante Health Care • Fulltime

Dec 2021 - May 2025 • 3 yrs 5 mos

As the sole analyst, I developed and automated 30+ reporting solutions using SQL Server and Python that reduced manual effort by 85% across seven departments while maintaining 100% data accuracy. I partnered directly with hospital clients and internal stakeholders via email and video calls to design end-to-end automated systems that transformed clinical operations, financial reporting, and data validation workflows. Key achievements: - Built automated sleep study validation system that reduced processing time from hours to minutes and ensured consistent, error-free report distribution - Eliminated system bandwidth issues by migrating from manual Excel-based reporting to automated SQL/Python pipelines (pandas, pyodbc, openpyxl) - Worked extensively with patient demographic and operational data to support healthcare reporting across multiple hospital clients, ensuring 100% data quality and accuracy - Built KPI tracking and reporting systems that provided leadership with actionable insights on operational performance across clinical operations and financial metrics - Managed technical development projects using Git and BitBucket for version control and JIRA for task tracking and documentation

Operations Analyst

InsPro Technologies • Fulltime

May 2014 - May 2019 • 5 yrs

I led cross-functional validation initiatives for complex system migrations, validating data integrity and system functionality across multiple client implementations in the insurance and financial services industry. I partnered with development teams in an Agile environment to resolve issues, improve implementation accuracy, and coordinate release deployments. Key achievements: - Spearheaded validation testing for system migrations serving multiple insurance clients, comparing pre- and post-migration data to ensure accuracy and completeness - Produced error tracking reports based on root cause analysis to support QA and configuration teams, improving implementation accuracy - Analyzed financial data discrepancies in daily and weekly G/L and claims extracts, partnering with stakeholders to maintain data reliability - Collaborated with development teams using Agile methodologies and JIRA to track defects, prioritize issue resolution, and coordinate releases - Maintained validation procedures and SOP documentation to standardize client implementation processes